Upon placing your order, you can either start your download immediately or receive an email with download instructions. If the download begins right away, completing it means you’ve received your purchased item(s).

If you get an email with instructions, receiving that email counts as delivery of your item(s).

If you can’t download or don’t receive the email, please contact us within 4 days of your order. After 4 days without contact, the item(s) will be considered delivered.